our business hours are:
Monday-Friday 11am - 5:00pm
Central Standard Time.

We have selected one the industry's top and most often used online shopping cart programs for use with our online catalog. This industry standard meets our customers needs and most importantly maintains the necessary security. Our hope is that you will find the PremiumKnives online catalog quick and easy to use in making your purchases from PremiumKnives.com.

Should you feel uncomfortable using are online ordering system, our staff will be happy to take your order using one of our other ordering methods.

Many companies collect personal information from you and sell that information to third parties to supplement their revenue. PremiumKnives does not sell or provide your contact information to any other organizations. We believe that selling this information is a blatant misuse of customer trust. Net users should demand this policy from all online establishments that they deal with for their own security and to protect valuable and sensitive personal information from falling into the wrong hands. We will, on occasion, provide your information to another organization that is assisting us in distributing catalogs or marketing programs, however these companies are strictly prohibited to use or sell your information for their purposes.

Like most e-commerce websites, our secure site does use "cookies",a unique harmless electronic fingerprint, which is placed temporarily in your Internet web browser, to keep track of your stay at our website. The cookie allows our server to remember the items that you have placed in your shopping cart and therefore enables us to speed up your shopping trip and customize our site according to your needs. It helps to enhance your overall shopping experience with us. The cookie is harmless and does not gatherinformation from your computer or profile you or your system. It simply allows us to distinguish each individual from the many shoppers that will browse our site and will expire a short time after your visit with us.

We know that you have a lot of choices when purchasing your cutlery online and there are many competitors out there. Some of our competitors are positioning themselves as the discount knife supplier of the Internet, others claim that they are the place to buy with the most comprehensive list of suppliers, and still others are using their names and retail story as the reason that you should purchase from them. Quite simply we at PremiumKnives.com stake our claims on our customer's comments and satisfaction.

We do not carry every knife manufacturer. In our opinion, there are a lot of manufacturers who just make knives with no regard for quality, form, function, etc. We will not carry them in our product line. We carefully select our products based on the following criteria: overall quality, form, function, artistic quality, value, and availability. We carry only the type of cutlery we would want to own personally. We are constantly reevaluating the manufacturers we do carry and adding new ones that fit our criteria all the time.

Let�s face it, selling online is not the same as selling in the traditional retail establishment or catalog business. It is a whole new way to purchase with a whole new set of rules. When purchasing online, most customers will never have interaction with a live person - as when purchasing from a store or catalog operator. You don�t walk out with your merchandise in hand. When purchasing online, you order your merchandise site unseen and put your trust in the company - that they will responsibly handle your sensitive personal information and will ship to you the exact product you ordered. Anyone who has done much online ordering has horror stories that they could tell you: unsecured sites that allow anyone access to the credit card numbers, orders that are billed but never received, or orders are received months after being billed and placing the order with no communication from the company -- the list could go on and on. At PremiumKnives.com you will never have these worries.

Our order system is totally secure, we use the top encryption package available to protect your credit card number, we never sell or distribute our customer list, your credit card is never charged until your order is shipped, you receive an immediate e-mail confirmation with an order number that can be used to track your order. We also keep you updated via e-mail when your order has been shipped and when you should receive it on your doorstep. We strive to deliver all of our orders within seven days or sooner after placement, however because some of our items are handmade, or may become discontinued this may not be possible, but we will always notify you of this and give you an approximate delivery date.

That is what sets PremiumKnives.com apart from our competitors. Our owners have combined 26 years of e-commerce and business-marketing experience, including establishing one of the first successful e-commerce sites for a Fortune 500 company. We know the steps necessary to make our online customers happy and satisfied, and the #1 way to accomplish this is by keeping customers aware of where their order is currently at. Which is what PremiumKnives.com provides, it is quite simply called Customer Service and we take it very seriously, because we know that online customer satisfaction=success.

Sale Pricing

We know that one of the reasons people shop online is because it is convenient, you can shop whenever you want regardless of the time, even in your pajamas, and - most importantly - you don't have go from store to store shopping for the best deal. We at PremiumKnives.com believe that you should not have to pay "premium pricing" for this convenience, which is why we have introduced PremiumKnives.com Advantage Pricing.

PremiumKnives.com Advantage Pricing means that our prices reflect and pass along to you any "special" or preferential pricing we receive on the purchase of our products.

Need help on using a knife sharpener for the first time, click here, and we will walk you through some simple knife sharpening steps. Please be aware that these sharpeners can also be used to sharpen serrated knife-edges and fishhooks.