Order Status, Shipping and Delivery Questions

How is my purchase shipped?
PremiumKnives.com makes the shipping of your purchases easy and inexpensive. We ship via FedEx Ground or FedEx Express Saver. We can upgrade your shipment to 2nd day or Next Day shipping for an additional fee, however your order will not ship until your scheduled shipment date, usually indicated after each item on your order. Your shipment date is based on the items that are purchased, if your order contains only items which "Usually ships within 24 hours" your order will usually be shipped within 24 hours of receipt, Monday thru Friday. Items that are not labeled as "Usually ships within 24 hours" can take 3-5 business days to ship, special order and backordered items can take longer to ship.
Delivery Attempts - FedEx will make a maximum of three delivery attempts. Orders that are returned to our shipping center after the third delivery attempt by FedEx and require reshipment will be recharged shipping. Shipping charges are nonrefundable on orders that are returned to our shipping center after the third delivery attempt by FedEx or are returned "Refused Delivery". If you refuse delivery of a package you will be responsible for delivery charges to ship the package to you and to return the package to us. FedEx leaves a delivery attempt notice at the delivery address and allows for you to call FedEx and arrange for a pickup at your local FedEx Staffed Office. To locate the nearest FedEx Staffed Office to you, please call 1-800-GO-FEDEX

Why can't I ship to a PO BOX?
We use FedEx exclusively for shipping and they cannot ship to a PO BOX. Exceptions are made only for APO/FPO addresses or shipments to Guam or similar US Territories.

What will I be charged for shipping, for orders within the Continental United States?
Our shipping rates include a nominal handling charge for packaging and materials plus insurance for full value.
Place the items you wish to purchase in the shopping cart and the shipping charges will automatically be calculated when the proper shipping destination and method is selected.  Orders which are placed which have incorrect shipping charges, will automatically be updated and processed based on correct shipping charges.

Corporate branding or special business to business shipping rates vary based on size, weight, value, and packaging

Large, heavy or oversized items may be assessed an additional fee on top of standard shipping rates. This additional fee will be noted within the product description if applicable.

The standard FedEx change of address fee will be added to any orders for any in-transit shipments that require the delivery address to be changed or modified for a package prior to actual delivery.

Shipping charges are nonrefundable on orders that are returned to our shipping center after the third delivery by FedEx. Orders that are returned to our shipping center after the third delivery attempt by FedEx and require re-shipment will be re-charged shipping. Shipping charges are nonrefundable on orders that are returned to our shipping center after the third delivery attempt by FedEx.

Do I need to sign for my order?
Yes, a signature is required at time of delivery. We are unable to make exceptions to this rule due to the nature of the items that we are selling and agreements that we have signed.

But I'm Never Home
FedEx offers residential delivery until 7pm Monday - Friday in most cities in the US and Canada. Many of our clients ship their packages to their work or office address. Should you need to ship to your home and you are not available when FedEx attempts to delivery your package, FedEx will leave a Delivery Attempt note allowing you to pick up the package at the "FedEx Staffed" office nearest you.

When will I receive my order?
Be assured that we want to ship your order as soon as possible, however should there be a issue, you will be notified via e-mail (we cannot be responsible for emails blocked by SPAM or other email filters). Pending approval of your credit card, you will normally receive your order within approximately 7-10 working days. Please Note - Once your order has been processed, orders are shipped via FedEx 4-7 Day Ground or or in some cases FedEx 3-4 Day Super Saver. Most of our products ship within 3-10 business days, unless otherwise noted. Special order and backordered items can take longer to ship.  Occasionally backorders, restocking shipments, and other delays prevent you order from being shipped complete. If you would like items to be shipped as soon as they are available please note "OK TO SPLIT ORDER" in the comments section on the order form, however each separate shipment will be charged the appropriate shipping charge. 

Should you wish to cancel your order please do so prior to shipping. Once an order has been shipped we are unable to cancel your order. If a package is returned to us as being refused, within the US, we will refund the price of the items that you purchased however the shipping charge on your order are nonrefundable and your credit card will be charged an additional $20 for the return shipping fee and charge we are assessed from Federal Express on refused shipments.

Online Order Status System
Check the status of your order anytime at status.premiumknives.com . This system provides you with the same information our customer service agents see concerning the processing, delay, backorders, order holds, shipment, and tracking information of your order. Check your Order Status Online Here

Have your tracking number? Go directly to FedEx.com Track Shipments Enter any combination of up to 30 FedEx Express, FedEx Ground or FedEx Freight tracking numbers or Door Tag numbers (one per line) Enter the tracking number supplied to you in your shipment confirmation e-mail (usually sent 2-7 days after placing an order depending on the items ordered.) Note - Tracking numbers cannot be supplied until 24 hours after shipment. Numbers should begin with: 0559-7181-xxxx- xxx or 6057-xxxx-xxxx APO and USPS shipments not trackable.

Don't have your tracking number? Check our order status online here

Order Status Inquiries
Check the status of your order anytime at status.premiumknives.com . This system provides you with the same information our customer service agents see concerning the processing, delay, backorders, order holds, shipment, and tracking information of your order. Check your Order Status Online Here

International Shipmentnt
We now ship to US, Canada, Mexico, United Kingdom, and Australia. If you live in a country other than those listed and would like to purchase some of our products, please email us at the following address service@premiumknives.com with the item(s) that you are interested in and a address where you would like the package shipped. Upon receiving the information we will respond via email with the shipping rate. All prices quoted are in US dollars. Some items are not available for International Shipment, such as but not limited to, Automatic knives.

You may be subject to custom charges, duty or taxes on your purchase. Additional charges for custom clearance must be paid by you. We are unable to tell you which items may be taxed or what the amount of the tax maybe as they are beyond our control. Please contact the Customs office in your location for more information. When shipping orders Internationally you are reported as the "importer of record" and you must ensure that the items are in compliance with your local laws and regulations regarding possession and purchasing.

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Returns/Exchanges
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